Note :
Please click on the “Save Changes” button after uploading the title, logos, icons, and favicon.
Admin panel->App Settings->General Settings
. There you will find a section called "Set URL" with an input field of "Terms of Service".
Admin panel->App Setting->General Settings
. You can update the "Primary and Secondary" colors of the application according to your choices with this setting.
Admin panel->App Setting->General Settings
. With this feature, you can change the application's "Language and Version" (LTR to RTL) according to your choices.
Note :
Please click on the “Save Changes” button after selecting the language.
Admin panel->App Setting->General Settings
. You can update the "Date and Time" formats of the application according to your choices with this setting.
Admin panel->App Setting->General Settings
. Using the summer note editor, you can change the applications' footer text. As shown in the below image,
Note :
Please click on the “Save Changes” button after customizing the footer text in the summer note.
Admin panel->App Setting->Ticket Settings
. Please select options to control the ticket settings. Or else, you can also refer to the particular "Ticket Settings" page to get an overview of the ticket settings, example as shown in the below image.
Note :
Please click on the “Save Changes” button after uploading the title, logos, icons, and favicon.
Admin panel->App Setting->Ticket Settings
. The "superadmin" or any other “employee” who has permission to access the admin panel can control the file size and file type that will be uploaded to the tickets or articles by users.
Here, the superadmin or permitted employee can set the maximum files to be uploaded by users for tickets or articles. For example, if the "Max File Upload" option is set to 2 in the input fields by the admin, then the users can only upload a maximum of 2 images or files.
Here, the superadmin or permitted employee can set the maximum file size to be uploaded by users for tickets or articles. For example, if the file is set to 3MB by the admin, then the users can only upload images or files up to 3MB.
Here, the superadmin or permitted employee can set the file types to be uploaded by users for tickets or articles. For example, if the file type is set as .jpg or.png by the superadmin, then the users can only upload those types of images or files.
Note :
Please click on the “Save Changes” button after setting up your file settings.
Admin Panel->App Setting->SEO
. This SEO setup comes with three input fields. 1. The author, 2. The description, and 3. The keywords. Fill out those three input fields so that you can increase the traffic for the application.
Admin Panel->App Setting->Google Analytics
. Now click on the toggle switch button of "Enable Google Analytics" to enable and type the "Tracking ID" in the input field and click on the "Save Changes" button to apply the changes.
Admin Panel->App Setting->Custom CSS and JavaScript
and follow the below given instructions.
Note :
Please click on the “Save Changes” button after setting up your custom CSS and JS. .
Admin Panel->App Setting->Captcha Setting
page.
Note
: Please use only "reCAPTCHA v2" to generate "Site Key" and "Secret Key".
For example, if you want to use manual captcha in the above-mentioned forms, you must first activate the "Manual Captcha Enable" switch button from the above section, then enable the switch button of the forms where you want to use manual captcha.
Admin Panel->App Setting->Social Logins
page and follow the below process.
To use the above-mentioned social logins, for example, in my case, I chose the "Google" social login. Now go to the Google developer site and then you will need to configure and generate the "Client Id" and "Secret Id" for Google social login. Then, to show the Google social login on the application's login page, enter those two IDs into the input fields of the Google social login you generated, enable the switch, and click the "Save Changes" button.
Admin Panel->App Setting->Email Setting
page and follow the below process.
Fill the detail according to your server that you are using
Now please enter a valid email address in the input filed and click the "Send" button to test the "Send Test Mail" option.
Note
: If you are using the "Sendmail" option, you do not need to fill in the "Mail Username" and "Mail Password" fields.
Admin Panel->App Setting->External Chat
page.
Now integrate the third-party external chat system code into the "External Chat" text area below. And click on the above switch buttons accordingly to enable or disable the third-party external chat system on the application.
Admin Panel->App Setting->Maintenance Mode
page and follow the below process.
Note
: Please read the "Secret Key" instructions carefully before you click on the "Save Changes" button.
Admin Panel->App Setting->Security Setting
page and follow the below process.
If you want to "Block" or "Allow" a country or multiple countries, then click and select the countries from the "Select Country" dropdown and click on the "Save changes" button to block or allow the countries you selected.
By default, all countries are allowed to use the application. If the "Select Country" dropdown is left empty, then any country can access the application's main site URL: https://yoursite.com/sunhelp.
If you want to "Block" or "Allow" a country or multiple countries, then click and select the countries from the "Select Country" dropdown and click on the "Save changes" button to block or allow the countries you selected.
By default, all countries are allowed to use the application. If the "Select Country" dropdown is left empty, then any country can access the application's admin URL:https://yoursite.com/sunhelp/admin.
Note
: You are not allowed to block your own country.
You have two input fields in the DoS attack setting. The first input indicates "Attempts" and the second input indicates "Seconds." For example, if 10 "attempts" in 30 "seconds" come from a particular IP address, then that IP address will be blocked or the user may be redirected to a captcha page, depending on the option you choose.
Example
: First enable the toggle switch button, choose the "View Captcha" option from the "DOS Attack Setting" section and set 10 in the first input field ("Attempts") and 30 in the second input field ("Seconds") and click on the "Save Changes" button. If a user tries to access the application 10 times in 30 seconds, his or her IP address will be temporarily blocked and he or she will be redirected to the captcha page. Or if you choose "Block IP Address", then it will block the IP address permanently. If you don't want to use this feature, simply click on the above toggle switch button to disable it.
When you click on the "Add IP Address" button in the "IP List" table, a modal pop-up will appear with the "IP" input field and "Type". Fill in the input field and select the option from the "Type" and click on the "Save" button to apply the changes.
Here there are three more options. Edit, Delete, and Reset in the “Actions” column on the "IP List" table.
Note
: Please click on the “Save” button after you add or edit the IP addresses.
IMAP (Internet Message Access Protocol) allows you to use a range of devices to access email stored on a server. Your hosting server must have an email plan that supports IMAP in order to use IMAP email.
Example :
To run the cron command on your server, login to your cPanel server, scroll down and navigate to Advanced->Cron Job, and go to "Add New Cron Job" and select the "Once Per Minute (*****)" option from the "Common Settings" dropdown, and type the below command in the "Command" input field, and click on the "Add New Cron Job" button. If the process is done in the correct way, then you’ll get a message that says "cPanel successfully added the cron job".
Example Command
: cd /path-to-your-project && php artisan schedule:run >> /dev/null 2>&1
Note
Automatic functions of the application will not work unless you run the above cron command on your server.