Admin Panel->Tickets->Create Tickets
.On this “create tickets” page, you’ll see a "New Ticket" form with required fields. Fill in those required fields to create a ticket.
The "superadmin" or any permitted employee can also create a ticket for their existing customers or for guest users.
Admin Panel->Tickets->All Tickets
.In this “all-tickets” table, the total tickets with different types of status and assigned tickets are displayed in this table.
Admin Panel->Tickets->My Tickets
.On this "my tickets" table, the tickets that are created by superadmin or employees for the customers and guest users are displayed on this table in the respective dashboards.
Admin Panel->Tickets->Active Tickets
.In this “active ticket” table, only "New Tickets," "In-progress Tickets," and "Re-Open Tickets" are displayed.
Admin Panel->Tickets->Closed Tickets
.In this "closed ticket" table, only the "Closed Tickets" are displayed.
Admin Panel->Tickets->Assigned Tickets
.In this "assigned ticket" table, only those tickets are displayed that are assigned by you to other employees.
Admin Panel->Tickets->My Assigned Tickets
.In this table, only those tickets are displayed in the "my assigned ticket" table the tickets which are assigned by other employees.
Admin Panel->Tickets->On-Hold Tickets
.In this table, only the "on-hold tickets" are displayed.
Admin Panel->Tickets->Overdue Tickets
. In this table, only the "Overdue tickets" are displayed.
If the users of an admin panel don’t give a reply to the customer within the mentioned days, the ticket status changes to "overdue."