Admin Panel->Tickets->Create Tickets.On this “create tickets” page, you’ll see a "New Ticket" form with required fields. Fill in those required fields to create a ticket.
The "superadmin" or any permitted employee can also create a ticket for their existing customers or for guest users.
Admin Panel->Tickets->All Tickets.In this “all-tickets” table, the total tickets with different types of status and assigned tickets are displayed in this table.
Admin Panel->Tickets->My Tickets.On this "my tickets" table, the tickets that are created by superadmin or employees for the customers and guest users are displayed on this table in the respective dashboards.
Admin Panel->Tickets->Active Tickets.In this “active ticket” table, only "New Tickets," "In-progress Tickets," and "Re-Open Tickets" are displayed.
Admin Panel->Tickets->Closed Tickets.In this "closed ticket" table, only the "Closed Tickets" are displayed.
Admin Panel->Tickets->Assigned Tickets.In this "assigned ticket" table, only those tickets are displayed that are assigned by you to other employees.
Admin Panel->Tickets->My Assigned Tickets.In this table, only those tickets are displayed in the "my assigned ticket" table the tickets which are assigned by other employees.
Admin Panel->Tickets->On-Hold Tickets.In this table, only the "on-hold tickets" are displayed.
Admin Panel->Tickets->Overdue Tickets. In this table, only the "Overdue tickets" are displayed.
If the users of an admin panel don’t give a reply to the customer within the mentioned days, the ticket status changes to "overdue."